Privacy policy.

Last updated: May 2025

This Privacy Policy explains how Old Chapel Coffee ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, or interact with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Old Chapel Coffee is a UK-based coffee roastery and online retailer. Our registered business address is:

The Old Chapel Coffee Company Ltd
The Chapel, Chequers Rd, Little Bromley, CO11 2QE
Registered in England, Company number: 13396944

2. What Personal Information We Collect

We may collect and process the following personal data when you use our site or place an order:

When you place an order:

  • Name

  • Email address

  • Billing and delivery address

  • Payment details (via our secure payment providers)

  • Phone number

  • Order history

When you sign up for an account or newsletter:

  • Name

  • Email address

  • Password (encrypted)

When you contact us:

  • Any information you provide via email, forms, or customer support messages

Automatically collected:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent

  • Referring site or search engine

This information helps us improve our website, process orders efficiently, and provide customer support.

3. How We Use Your Information

We process your data to:

  • Process and fulfil orders

  • Communicate order updates

  • Provide customer service

  • Set up and manage your account

  • Send relevant marketing emails (with your consent)

  • Improve our website and services

  • Detect and prevent fraud or abuse

We will only use your personal data when the law allows us to. Most commonly, we use your information to fulfil a contract (your order), or because it is in our legitimate interest to run the business and improve your experience. For marketing, we rely on your consent.

4. Marketing and Email Communications

If you have opted in, we may send you occasional emails with offers, updates, and news. You can unsubscribe at any time using the link at the bottom of any marketing email.

We will never sell or share your data with third parties for marketing purposes.

5. Payment Processing

We use secure, third-party payment processors such as Stripe, PayPal, or Worldpay. We never store or have access to your full card details.

These providers process your payments in accordance with their own privacy policies and strict security standards (such as PCI DSS compliance).

6. Who We Share Your Data With

We only share your personal data with trusted partners and service providers, such as:

  • Payment processors

  • Courier and delivery companies (e.g. DPD)

  • Our e-commerce platform provider

  • Email marketing tools (e.g. Mailchimp or Klaviyo)

  • Website analytics services (e.g. Google Analytics)

These providers only receive the data necessary to perform their services and are required to protect your information.

7. How We Store and Protect Your Data

We store your information securely using industry-standard security measures, including:

  • Encrypted connections (HTTPS)

  • Secure servers and firewalls

  • Access controls and user authentication

  • Encrypted passwords

We retain your data for as long as necessary to fulfil orders, comply with legal obligations, and support your account.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data

  • Withdraw consent (e.g. for marketing emails)

  • Object to or restrict certain types of processing

  • Request data portability in a commonly used format

To exercise any of these rights, please contact us at hello@oldchapelcoffee.co.uk

9. Cookies and Analytics

Our website uses cookies to improve your experience, remember preferences, and understand how visitors use our site.

You can manage or disable cookies in your browser settings.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with the revised date at the top.

12. Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

Old Chapel Coffee
The Old Chapel Coffee Company Ltd
The Chapel, Chequers Rd, Little Bromley, CO11 2QE

Email: hello@oldchapelcoffee.co.uk